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At the moment, Philips Media only accepts orders with a delivery address in the Netherlands.

For shipments within the Netherlands, we offer free delivery on orders of €20 or more. If your order is below €20, we charge €1.99 in shipping costs. We always aim to deliver orders consisting of multiple items in one package. Even if an order over €20 needs to be split into two or more shipments, this does not affect the delivery costs.

For delivery, we use the services of DHL. You have the flexibility to choose where you would like your order to be delivered:

• At home
• At another address
• At a DHL ServicePoint

If the delivery driver does not find you at home, the package will be delivered to a neighbor or to a DHL ServicePoint. In the latter case, you can collect the package the next day. You will receive an email with a link to the address and opening hours of the DHL ServicePoint.

If you place your order on a business day before 3:00 PM, your order will be delivered to your home the next day. If you place your order during the weekend, you can expect your order no earlier than Tuesday. You will also receive an email with a Track & Trace number for every order, so you can track your shipment at any time.

To order a product, follow these steps:

1. Search for the desired product and add it to your shopping cart by clicking the “Add to cart” button.
2. Go to the shopping cart menu and complete your order by clicking the “Checkout” button.
3. We use DHL for shipping. Choose your preferred delivery options.
4. Select your payment method and complete the payment.
5. You will receive an order confirmation by email. Once your order has been shipped, we will send you a Track & Trace number by email.
6. Please note that it is not possible to place orders by phone.

To ensure your order is delivered as quickly as possible, we process all orders automatically right away. Unfortunately, this means it is not possible to cancel or modify your order between placing it and delivery. If you do not wish to accept your package, you can refuse it at the door or return it after receiving it. Please follow the return instructions for returning products.

During the checkout process, you can choose your preferred payment method. You have three options:

• iDEAL: You can pay for your order safely and easily without any additional costs using your bank’s trusted online payment environment.
• Bank transfer: You can also choose to transfer the amount to our bank account first. Once we have received your payment, we will ship your order as soon as possible.
• Klarna: You also have the option to pay for your order afterwards via Klarna (for a fee of €1.00). If you choose this payment method, you will receive a separate invoice from Klarna. Klarna will send you the invoice once we have shipped your order, usually about 2 days after you receive your order confirmation email. You will receive this invoice by email or in the Klarna app if you have downloaded it. You can pay the invoice to Klarna via iDEAL or direct debit by logging into the Klarna app or via klarna.nl.

If you have any questions about your payment via Klarna, please contact Klarna customer service.

At Philips, we place great importance on reliable and honest customer reviews. That’s why only customers who have actually purchased a product can leave a review. This ensures that all reviews are authentic and prevents inappropriate or misleading feedback.

Our customer review policy:

• Only verified buyers can leave a review. This is indicated with the label “Verified owner.”
• Both positive and negative reviews are published, as long as they comply with our guidelines.
• We do not publish paid reviews. All reviews come from real customers who have purchased the product and share their honest opinions.
• Reviews are usually checked for language within 48 hours and then published.
• Reviews containing false information or offensive language will not be published.

In this way, we ensure transparent and trustworthy customer feedback.

We believe it’s important that you are satisfied with our products and service. Do you have a complaint? Please contact us via the contact form. You will receive a substantive response within 14 days after we have received your complaint.

If you are not satisfied with how your complaint has been handled, you can submit it to the Disputes Committee Thuiswinkel, P.O. Box 90600, 2509 LP The Hague (www.sgc.nl).